Privacy Policy
At Phil’s Friends, we believe data privacy is essential, and we are committed to a culture of transparency in the use of personal data. We do not engage in the practice of selling, renting or exchanging donor lists.
Please review our Privacy Policy before using the Service. By using the Service, you agree to be bound by the most recent version of this Privacy Policy, dated August 1, 2025.
I. Information We Collect
Phil’s Friends collects information from you any time you use our Service, contact or interact with us, fill out a form, and voluntarily provide us with comments and other content in connection with using our Service.
When you:
- Subscribe to our newsletter
- Reserve spots to volunteer through Civic Champs
- Request more information
- Request a Care Package
- Request a Phil’s Friends representative to speak at an event
- Make a donation through our donation page
- Purchase products through our website
We may collect your contact information (including your name, mailing address, telephone number, email address, whether you are over the age of 18, and information related to your donation activities).
II. How We Use Your Information
We use the information that we collect for several purposes, including:
- The purpose(s) for which you provided it;
- To provide information and services to you;
- To accept and process payments, including donations (your information will be used to submit your payment information to our payment processors);
- To register volunteers;
- To provide the products you ordered (including, but not limited to, confirming your order, processing and shipping your purchase, notifying you about updates to the Service, and providing you with additional information about our products);
- To process and respond to your inquiries and comments;
- To add you to our newsletter email list;
- To send you information about your relationship or transactions with us;
- To administer, operate, and improve the Service;
- To personalize and enhance your experience using the Service;
- To analyze the accuracy, effectiveness, usability, or popularity of the Service;
- To compile aggregate data for internal and external business purposes;
- To prevent fraud and abuse of the Service, and to otherwise protect users, visitors, and our organization;
- To assist law enforcement and respond to subpoenas;
- To perform other business activities as needed, or as described elsewhere in this Privacy Policy;
- As explained elsewhere in this Privacy Policy, personal information we collect may be processed by our partners in providing services related to the Service (such as administration services, technical services relating to the maintenance, servicing, and upgrading of the products, software, hosting services, customer service, data migration services, and analytical services, among others).
Text messaging originator opt-in data and consent will not be shared with any third parties unless required by law.
III. How Your Information is Disclosed
Information may be disclosed to third parties in accordance with our Privacy Policy.
A. Payment Processing
Any credit card information you provide may be shared with and stored by our payment processors for the purposes of processing your credit card payment, and is subject to their privacy policies, including in the case of data breach. For more information, please see the privacy policies of the third parties we use to process and maintain financial transactions:
B. Analytics
We use analytics tools to better understand who is using the Service and how people are using it. These tools may use cookies and other technologies to collect information about your use of the Service and your preferences and activities. These tools collect information sent by your device or the Service and other information that assists us in improving the Service. This information may be used to analyze and track data, determine the popularity of certain content, and better understand your online activity, among other things.
C. Cookies and Other Tracking Technologies
We, along with third parties, use cookies, local storage objects, Web beacons, and other technologies. These technologies are used for tracking, analytics, and personalization and optimization of the Service.
Cookies are small files that are transferred to and stored on your computer through your web browser (if you allow it) that enable the website’s or service provider’s system to recognize your browser and capture and remember certain information. You can instruct your browser to stop accepting cookies, but if you do not accept cookies, you may not be able to use all portions of all functionality of the Service.
- Persistent cookies remain on the visitor’s computer after the browser has been closed.
- Session cookies exist only during a visitor’s online session and disappear from the visitor’s computer when he/she closes the browser software.
IV. Security
We implement a variety of security measures to protect the safety of your personal information when you enter, submit, or access your personal information. While we take reasonable measures to protect the information you submit via the Service against loss, theft, and unauthorized use, disclosure, or modification, We cannot guarantee its absolute security. No Internet, email, or mobile application transmission is ever fully secure or error free. Email or other messages sent through the Service may not be secure. You should use caution whenever submitting information through the Service and take special care in deciding with which information you provide us.
We cannot guarantee that transmissions of your personal information will be fully secure and that third parties will never be able to defeat our security measures or the security measures of our partners. WE ASSUME NO LIABILITY FOR DISCLOSURE OF YOUR INFORMATION DUE TO TRANSMISSION ERRORS, THIRD-PARTY ACCESS, OR CAUSES BEYOND OUR CONTROL.
If you use our Service outside of the United States, you consent to have your data transferred to the United States.
V. Data Retention Policy, Managing Your Information
We will retain your information for as long as you use the Service and for a reasonable time thereafter. We may maintain anonymized or aggregated data, including usage data, for analytics purposes. We may retain and use your information as necessary to comply with our legal obligations, resolve disputes, and/or for the period required by laws in applicable jurisdictions. Please note that some or all of the information we have collected may be required for the Service to function properly.
VI. Links to Other Websites or Applications
This Privacy Policy applies only to this Service. This Service may contain links to other websites or apps, or may forward users to other websites or apps that we may not own or operate and to which this Privacy Policy does not apply. The links from this Service do not imply that we endorse or have reviewed these websites or apps. The policies and procedures we describe here do not apply to these websites or apps. We neither can control nor are responsible for the privacy practices or content of these websites or apps. We suggest contacting these websites or app providers directly for information on their privacy policies. Nonetheless, we seek to protect the integrity of our Service and welcome any feedback about these linked websites and mobile applications.
VII. Information We Obtain from Social Media Platforms
We maintain pages on social media platforms and other third-party platforms. When you visit or interact with our pages on those platforms, the platform provider’s privacy notice or policy will apply to your interactions and their collection and use of your personal data. You or the platforms may provide us with information through the platform, and we will treat such information in accordance with this Privacy Policy.
VIII. Information We Obtain from Other Third Parties
We may receive personal data about you from third-party sources or verify the accuracy of your data by comparing it with a third-party source. For example, if you apply for a job or to volunteer with us, we may contact third-party references, or you may be required to undergo a background check. To verify that we have an accurate mailing address, we may compare the mailing address you provide against the National Change of Address service.
IX. Your Choices Regarding Your Information
You have choices regarding the use of information by the Service.
A. To remove your name from an email or mailing list
- Email us at info@philsfriends.org and provide your full name and email address.
- Contact us by phone, 224-653-8315.
- Please note that it may take 1-2 weeks for your name to be removed from all lists.
B. To update your information
- Email us at info@philsfriends.org.
- Contact us by phone, 224-653-8315.
Phil’s Friends does not sell, rent, lease, or otherwise share your name, phone number, physical address, or email address with third parties, except as otherwise provided in our Privacy Policy. This policy applies to all donor information, whether obtained online or offline.
X. Children
Our Service is not intended for children under the age of 18. We do not knowingly collect personal information from an individual under age 18, and by using our services you are certifying that you are over the age of 18. If you are under the age of 18, please do not submit any personal information through the Service. If you have reason to believe that we may have accidentally received personal information from an individual under age 18, please contact us immediately at info@philsfriends.org.
XI. Changes to Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time and from time to time without prior notice. Please review this Privacy Policy periodically, and especially before you provide any information.
XII. How to Contact Us
If you have any questions about this Privacy Policy, please contact us by email at info@philsfriends.org, or by writing to us at 1249 Crown Point, IN 46307.
